In the Know
No matter where I am, someone is always stopping me to ask for directions. One of my children said this is because I always look as if I know where I’m going.
I was asked for directions at the law school at U of A when I was visiting for the first time. (Of course, I can answer because I always travel with a map.) I was also asked for directions in the Paris Metro and EVERYWHERE on the streets in Moscow. (Draped in all that fur, I must have looked Russian.)
And if I can, I am always happy to assist--even if I have to do so in my broken Russian. But for some reason, my willingness to help disappears when it’s a commercial establishment asking. I believe that if I am providing a service to a business, I should get paid. That includes surveys.
I used to have a lot of fun with this years ago when businesses would called me in Scottsdale.
Business: “Do you have a few minutes to answer some survey questions?”
Me: “Maybe. How much do you pay?”
Business: “It’s a survey. We don’t pay anything. We just want to improve our services.”
Me: “I’m sorry. I only do volunteer work for charities."
Nowadays, in my quest to make the world a little nicer, I just say no.
But my local Mazda dealership is having a tough time getting the message. After my battery flunked its 15,000 mile inspection, I took the car to Mazda, who replaced the battery at a pro-rated charge.
Within a week, I received two computer calls asking me to answer their questions on service. I hung up. Then I received a call from a real person. I politely informed her that I don’t do surveys. Finally, I received a call from the service person, again asking about my “experience.” I told him it was fine.
And it was fine. But thinking about it later, if that Mazda dealer truly wanted to impress me with their service, it wouldn’t be by calling me four times. It would be by not making wait ten minutes in the driveway with my car to check-in when I arrived promptly for my scheduled appointment.
And it would be by not returning my car with the antenna missing. After I pointed it out, I had to wait an additional ten minutes for them to try and find it somewhere in the back. Yes, these are minor complaints. But if Mazda really wants to know what I think, they should send me a coupon for a free oil change or something.

I have information, but it’s not free. Unless, of course, you need directions to the train station in Cuzco. Then I’ll be glad to show you where it is on my map.
Photo by Alec Perkins in Kiev: Nancy, who while dressed in red fox is often mistaken for either a Russian woman or a large gerbil.